Terms and Conditions – Price Match Guarantee

At Engage-managed storage facilities, we are committed to offering customers the best

possible value. Our Price Match Guarantee ensures that customers never pay more than a

like-for-like competitor within a 3-mile radius of their chosen store. This policy applies

consistently across all Engage-managed brands and is designed to provide transparency,

fairness, and confidence at the point of sale.

1. Eligibility

• Competing facility must be within a 3-mile radius of the Engage-managed store. (one mile within

London)

• Competitor must offer an equivalent unit size and type (e.g. internal vs internal, drive-up vs

drive-up).

• Competitor’s rate must be publicly advertised or evidenced in writing (quotation or website screenshot).

• Price match applies to competitor rates only and cannot be combined with other promotional

discounts.

• Match request must be made at the time of move-in or during an active enquiry prior to

reservation.

2. Guarantee Period

• Approved price matches apply for a period of 6 months from the move-in date.

• During the 6-month period, the customer’s rate remains fixed at the verified competitor rate.

• After the 6 months, the rate reverts to the current book rate applicable to that unit size (not

the original rate when they moved in).

3. Rate Adjustment Cap

• To ensure fairness and avoid rate shock, any adjustment back to the book rate is capped at a

maximum single increase of 25% from the previous price match rate.

4. Customer Communication

• The Price Match Guarantee and its 6-month duration are clearly explained at move-in.

• Customers are not notified when the guarantee period ends, as this is covered in the move-in

discussion.

• Staff must ensure customers understand and acknowledge this policy before signing their

agreement.

5. Exclusions

• Competitors located beyond a 3-mile radius.

• Temporary discounts, individual site deals, referral bonuses, multi-month offers, or voucher-

based promotions.

• Non-comparable unit types (e.g. container vs internal).

• Corporate or business account pricing that includes bulk or negotiated rates.

6. Review & Audit

All price match requests must be:

• Verified by a Store Manager or Area Manager.

• Logged in Space Manager or CRM with supporting evidence (competitor quote, link, or screenshot).

• Reviewed quarterly to ensure consistency and compliance across all Engage-managed sites.